Terms of Service

Raleigh AI Works · Wake Forest, North Carolina · Last updated: November 2026

These terms describe how Raleigh AI Works ("we," "us") provides Olympus OS — a custom AI system installed into your business and operated by us as a subscription service. The written quote for your business — scope and the monthly price priced to your business's needs — is the controlling document for your agreement; these terms cover the standing rules behind every quote.

What we do

We install a custom AI system ("Olympus OS") into your business, configured for the workflows described in your written quote — advertising, phones and answering, inbox, bookings, proposals and signatures, payments, bookkeeping records, follow-up and reviews, on a foundation of website, email, and CRM that we set up and manage. The scope of your system is the workflow map in your quote. Work outside that map is added scope, quoted in writing before it is built.

Fees and payment

• The service is billed as one monthly subscription for the whole company, priced to what your business needs — never per seat, never by headcount. Your written quote states your price and the needs it is based on before work starts. Published starting points: Essential from $297 a month, Full Run from $1,000 a month, Scale from $2,500 a month.
• The build month is billed at your quoted monthly rate, paid at the start of the build. The audit and the system design before it are free. Your first month live — the first full month after go-live — is free; standard monthly billing resumes after it. Cancellation is covered below.
• Service runs under a 12-month agreement, signed at go-live. Launch guarantee: the system is live by the go-live date set in writing in your quote, with the workflows named in your quote working — or the build month is refunded.
• The subscription includes everything the system runs on — voice and telephony, AI subscriptions, and hosting — provided and paid by us. There are no separate third-party system costs or usage charges billed to you.

Ownership

We operate the system on infrastructure we provide, and you direct it through your console — your admin surface for approvals, reports, and controls. Your business data, your domain, and your phone number stay yours: if the subscription ends, we deliver an export of your data, your number ports with you, and your domain stays registered to you.

30-day fix window

For 30 days after handoff, anything we built that breaks, misbehaves, or does not match the workflow map in your quote will be fixed at no charge. Changes that add new behavior are new features, built as part of the service and scoped in writing first.

What we do not do

• We do not replace regulated core systems — medical records, legal case management, or payment processing itself. Installations work around those systems.
• The system drafts judgment calls for a human to approve; it does not give medical, legal, or financial advice on your behalf.
• We do not guarantee business results such as a specific number of leads, bookings, or revenue. We guarantee the system described in your quote, tested and working at handoff.

Access and responsibilities

Installations require access to the accounts listed in your quote. Credentials are exchanged only through a secure channel — never by email or text. You are responsible for the accuracy of the business information you provide (services, hours, prices, policies) that the system uses. You can revoke our access at any time; revoking access during a build may pause or end the service; cancellation itself is covered in the Cancellation section below.

Cancellation

You may cancel in writing during the build, before go-live; the build month is all you owe. After go-live, cancellation follows the 12-month agreement as stated in your quote. We may decline or discontinue a project that falls outside the scope described here (for example, requests to automate regulated functions), with any prepaid, unearned fees refunded.

Liability

To the maximum extent permitted by law, our liability arising from the service is limited to the fees you paid us in the twelve months before the claim. We are not liable for indirect or consequential damages. Nothing in these terms limits liability that cannot be limited by law.

Changes and governing law

We may update these terms; the version in effect when your quote is issued applies to your agreement. These terms are governed by the laws of the State of North Carolina.

Contact

Raleigh AI Works
Phone: 919-890-9164
Email: zeus@raleighaiworks.com